Privacy policy.
At Travel Concierge UK, we are committed to protecting your privacy and handling your personal information with the utmost care, discretion, and respect. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or use our travel services.
Effective Date: 5th June 2026.
1. Information We Collect
When you make an enquiry or booking, subscribe to our mailing list, or browse our website, we may collect the following information:
Your name, email address, phone number, and contact details
Travel preferences, booking details, and itinerary information
Payment details, securely processed through authorised third-party providers, including booking and payment systems operated by InteleTravel and its travel partners
Information you voluntarily provide to us
Anonymous website usage data collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
Respond to enquiries and manage travel bookings
Send confirmations, travel updates, and important travel documentation
Provide personalised customer support and travel recommendations
Send newsletters, exclusive offers, and travel inspiration where you have chosen to opt in
Improve our website, services, and overall customer experience
Meet legal, regulatory, and contractual obligations
Under UK GDPR, we process personal data based on contractual necessity, legitimate business interests, legal obligations, or your consent where required.
We will only send marketing communications where you have provided consent or where we are otherwise permitted to do so under applicable law. You may unsubscribe from marketing communications at any time.
3. How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration. Your information is stored securely and accessed only by authorised individuals and trusted partners who require it to fulfil their role.
4. Cookies & Analytics
Our website uses cookies and analytics tools to enhance your browsing experience and help us understand how visitors interact with our website. These cookies may collect anonymous usage information to help us improve our content, services, and website performance.
Where required, cookie consent will be requested when you first visit our website. You can manage or disable cookies through your browser settings at any time.
5. Sharing Your Information
We never sell your personal information.
We may share relevant information with carefully selected third parties where necessary to provide our services, including:
Travel suppliers and booking partners
Hotels, airlines, tour operators, and transportation providers
Payment processors
IT, website, and technology service providers
All third parties are expected to handle your information securely and in accordance with applicable data protection laws.
Affiliate Partnership
Travel Concierge UK operates as an independent affiliate of InteleTravel. In order to facilitate travel bookings and related services, your information will be shared with InteleTravel and trusted travel partners involved in fulfilling your enquiry or booking.
6. International Data Transfers
As part of arranging international travel services, some suppliers or service providers may be located outside the United Kingdom. Where this occurs, we take reasonable steps to ensure your information remains protected and handled securely in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, regulatory, accounting, and reporting requirements.
8. Your Rights
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Withdraw consent for marketing communications at any time
Object to or restrict certain types of data processing
To exercise any of these rights, please contact us at:
hello@travel-concierge.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your information has not been handled appropriately.
9. Children’s Privacy
As we may arrange family travel services, certain booking information relating to children may be collected where necessary. Any such information is handled with additional care and confidentiality and used solely for travel-related purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website, together with the updated effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: